Maintenance & Support
What we build
Accurate, structured, and done on time. We handle high-volume data work so your team isn't stuck copying rows between systems.
Keeping your product data, listings, and content up to date — across platforms, in the right format, without the bottleneck.
We don't just do the work — we document it. Every recurring task we handle is mapped in a way that makes it easy to automate later.
How we deliver
Got questions about our process? Let's talk - we reply within 24 hours.
Climb Starters
Every climb starts with one confident step.
Each Starter is fixed scope, fixed price — clarity, strategy, or a working prototype in days, not months.
60 min · Paid consultation
Walk away from one meeting knowing exactly what to build and how
A focused 60-minute strategy session with a senior Rocksoft engineer and product lead. Bring your idea, problem, or product question - we'll give you a concrete path forward.
Book this starter2 days · Remote or on-site
A clear product roadmap and build-ready scope in 2 days
3–5 days · Based on codebase size
Know exactly what's broken, what's risky, and what to fix first
3–5 days · Fixed price
A prioritized list of UX fixes that will improve conversion and retention
Working across borders
"Their ability to quickly find the required talent and their dedication to our success impressed us."
We flag automation opportunities as we encounter them — it's part of how we work, not a separate conversation. The clearest signals are: a task happens very frequently, follows a consistent pattern, and doesn't require judgment to complete.
When we spot that, we tell you the build cost, the estimated time savings, and the rough payback period. You decide whether to automate now, later, or not at all. There's no pressure — but we think it's our job to show you the option.
A virtual assistant handles tasks as they come in. We handle processes — with documentation, consistency, quality checks, and a clear path toward automation if that's where things are headed.
The practical difference: if the person doing the work changes, the quality shouldn't. We document what we do and why, so the process isn't dependent on any individual. And because we're embedded in a software company, we can tell you — and build — the automation that eventually replaces the manual work entirely.
We take data handling seriously. We sign NDAs before any work begins, work within your existing systems where possible rather than exporting data to external tools, and follow agreed access protocols. If you have specific compliance requirements — GDPR, industry regulations, internal security policies — tell us and we'll work within them.
We're also happy to discuss which parts of a process can be handled without direct access to sensitive data, which sometimes reduces the risk surface significantly.
We work in structured, reviewable batches — not in bulk without checkpoints. Before we begin, we agree on exactly what "correct" looks like: field formats, validation rules, acceptable error rates, and what happens when we encounter edge cases.
For ongoing work, we provide regular reporting on volumes processed, errors flagged, and time spent. You have full visibility into what we're doing and how it's going — not just a completed task with no audit trail.
Both work. Some clients come to us with a one-time migration or cleanup — a database that needs restructuring, a product catalog that needs to be rebuilt from scratch. Others need ongoing operational support month to month.
We scope each engagement based on what you actually need. If it's a one-time project, we deliver it and move on. If it evolves into ongoing support, we can structure that too. There's no minimum commitment required to start.
Absolutely — that's actually the best time to talk. Many of our most successful projects started with a conversation where the client said "I have a problem, but I'm not sure how to solve it." We can help you figure out what you actually need before any money changes hands.
A Clarity Session is designed exactly for this: a focused 60-minute conversation that ends with a clear written summary of the problem, the risks, and the recommended next step.
The easiest way is to book a free 30-minute call. We'll listen to what you're working on, ask a few questions, and tell you honestly what makes sense as a next step. There's no commitment involved — it's just a conversation.
If you're not ready for a call yet, you can also send us a message via the contact form below. We respond within one business day.
Yes, without hesitation. If you need an NDA before sharing details about your project, just let us know and we'll send one over before the first call.
Still have questions? We'd love to hear from you. Pick the easiest way to reach us below.
Every climb starts with knowing where you stand.
Let's talk about what you're building and what makes sense as a next step.
or call us +48 534 128 018
